Most of us at Wayside Gardens use forums and customer feedback when we shop online. I’ve been looking for a new laptop lately, and I don’t even bother looking at a product unless it’s been reviewed a few times. I would never buy something based on a picture or some sales pitch. Honest feedback functions to keep retailers, just like Wayside Gardens, firmly planted. Plants are very delicate products that require special care. So, it is very smart to know who you are dealing with when you place your order.
Wayside Gardens prides itself on being a company that lets you call and vent, and there are no time limits on our phone calls. Have you ever called into Wayside Gardens and not known what you wanted? Our reps will sit with their catalog and flip right along with you. This is South Carolina, you know, and we take it real easy around here. A blogger at Christina’s LIS Rant, which isn’t even a garden blog, recognized the efforts we have made over at Dave’s Garden Watchdog. Wayside Gardens thanks you so very much Christina, because that kind of positive response can really keep you on task when you feel like all you are doing is spitting in the wind.
We are sure that an overwhelming majority of our customers are happy with Wayside Gardens products and services, but how many happy customers are going to take the time to go online and let everyone know about it. Most of the happy people are in their gardens and enjoying their plants. For the many of you who did take the time to tell everyone about your pleasant experiences, thank you so much. For someone to give unsolicited praises to people they have never met is really significant. If you are one of those people, please send me an email with your name and zip code at jdurst@parkseed.com. We’d really like to reward the associates that handled your order.
John Durst
Wayside Gardens Voice